logo

 

homeaboutcontactfaqtesthow

 

 

 

video xfer

film xfer

cd/dvd dup

slideshow

custom design

FAQs

1. Why transfer to DVD?

2. Do you support dual layer DVD (DVD-9) format?

3. Can you transfer old movie film to DVD?

4. What is your return policy?

5. Do you provide free pickup in the local area?

6. Can you transfer videos to miniDV or digital8 tape?

7. What does a Time Base Corrector (TBC) and digital filter do?

8. Can you transfer any copyright video movies to DVD?

9. Can I order additional DVD copies?

10. Is there a maximum number of copies I can order?

11. Do you keep a copy of my video or DVD?

12. Will anyone watch my DVD?

13. Can you transfer only a part of my DVD?

14. Can you transfer two or more video tapes to DVD?

15. Can you transfer more than two hours to DVD?

16. What do you charge for shipping and handling?

17. Will I be charged any state sales tax?

18. Do you accept any credit cards?

 

 

1. Why transfer to DVD?

DVD is a digital format that does not deteriorate with time, no matter how many times you watch it. Using some care, DVDs will last many years. VHS or analog video tape deteriorates with each use, and noticeably deteriorates after many years even if you do not watch them. The same can be said of film stock.

DVD video and audio are superior to VHS. DVD video provides users with video that is twice the resolution of VHS. DVD is capable of showing up to 500 lines of horizontal resolution while VHS is limited to 240.

However, the transfer of VHS quality video to DVD will not be enhanced to DVD quality. Any deterioration of the VHS tape will, unfortunately, be transferred to the DVD.

Go To Top

2. Do you support dual layer DVD (DVD-9) format?

Yes, we offer dual layer DVDs that have a DVD+R DL format for an additional fee. The dual layer DVD has been around for many years and is quite reliable. Dual layer DVDs allow for up to 4 hours of quality video on one DVD. In order to make the DVD compatible with most players, we set the book type equal to DVD-ROM prior to burning. This is the same book type setting that commercially released dual layer DVDs use.

Go To Top

3. Can you transfer old movie film to DVD?

We support 16mm, regular 8mm and Super 8mm film. We do NOT support any sound transfer.

Go To Top

4. What is your return policy?

We offer an unconditional 30 day return policy. If you are not completely satisfied with our service, you can return your DVD to us for a complete refund.

Go To Top

5. Do you provide free pickup in the local area?

No. All local area pickup and delivery are by appointment only to our place of business.

6. Can you transfer videos to miniDV or digital8?

Yes, we can transfer your captured film clips to miniDV or digital8 as an archival service. We charge $19.95 per tape. Please note that an archival tape can only be ordered at the time of original film transfer.

Go To Top

7. What does a Time Base Corrector (TBC) and digital filter do?

Basically, it corrects some inherit problems with capturing the video from analog tapes (VHS, Beta, S-VHS, VHS-C, etc.). An analog tape moving passed a tape head will introduce a certain amount of jitter from frame to frame. A TBC will stabilize this signal electronically so that the frame to frame timing is rock solid and thus eliminate any tearing of the final captured video. Digital filtering will minimize any noise that is present in the analog signal and thus give a much cleaner looking picture.

Go To Top

8. Can you transfer any copyright video movies to DVD?

No, we will not transfer any copyright video. If you give us a copyright video, we will return it to you.

Go To Top

9. Can I order additional DVD copies?

Yes. Send us your DVD and we will make additional copies for $7.95 each plus shipping and handling.

Go To Top

10. Is there a maximum number of copies I can order?

No, however if you want more than 20 copies of a DVD, we will need to give you a quote. For very large quantities, we will use an outside replication service. Contact us or call us at (512) 310-1039 for a quote.

Go To Top

11. Do you keep a copy of my video or DVD?

No, we do not keep a copy of a customer's DVD. We keep your video files on our hard drives for no more than 30 days.

Go To Top

12. Will anyone watch my DVD?

No, we do not look at a customer's DVD during the automatic transfer process. However, we do spot check for quality control prior to completion of your order.

Go To Top

13. Can you transfer only a part of my DVD?

Yes, but you will need to give us specific time points in the special instructions section of your order form. A custom edit fee may apply.

Go To Top

14. Can you transfer two or more video tapes to DVD?

Yes, we can transfer multiple tapes to DVD provided that the total time is equal to or less than 2 hours unless you order a dual layer DVD which can hold 4 hours of video..

Go To Top

15. Can you transfer more than two hours to DVD?

Yes, we can transfer more than 2 hours of video. However, you will be charged an additional amount per two hour period. As an example, if you sent us 3 hours of video for our basic service, your charge would be $19.95 for the first 2 hours plus an additional $19.95 for the next one hour for a total charge of $39.90. However, if you order a dual layer DVD we will transfer 4 hours of video for $29.95.

Go To Top

16. What do you charge for shipping and handling?

We charge $11.95 for shipping and handling if you live out of the Round Rock area.

Go To Top

17. Will I be charged any state sales tax?

We charge Texas residents a state sales tax of 8.25%.

Go To Top

18. Do you accept credit cards?

Yes, however there is a 2.75% additional processing fee. Of course we also accept cashiers checks, personal checks or cash.

Go To Top